Complaints & Disputes Policy

Ambrose Clarity

Operated by Articus Insights Limited

Last updated: 23/01/2026

Purpose of this policy
This Complaints & Disputes Policy explains how complaints relating to Ambrose Clarity are handled. It is intended to provide a clear, fair, and structured process for raising and reviewing concerns.This Service is provided for business use only.How to submit a complaintComplaints must be submitted in writing by email to:
[email protected]To help us review a complaint efficiently, please include:
The name of your organisation
The account email address
A clear description of the issue
Any relevant dates or referencesComplaints submitted through other channels may not be reviewed.Acknowledgement and reviewWe will acknowledge receipt of a complaint within a reasonable timeframe.Complaints are reviewed based on:
The information provided
The applicable Terms of Service and related policies
The factual operation of the ServiceWe may request additional information where necessary to complete our review.OutcomesFollowing review, we may:
Provide clarification or explanation
Correct an error where one has occurred
Decline the complaint where it is not supported by the Terms or the operation of the ServiceAny response provided reflects our final position based on the information available.DisputesIf a matter cannot be resolved through the complaints process, it will be treated as a dispute and handled in accordance with the governing law and jurisdiction set out in the Terms of Service.Scope and limitationsThis policy does not apply to:
Requests for product features or changes
Commercial negotiations
*Matters unrelated to use of the ServiceRepeated, harassing, or abusive communications will not be tolerated and may result in suspension or termination of access to the Service. Where appropriate, such behaviour may also be referred to relevant authorities or regulatory bodies.Changes to this policyWe may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date.ContactQuestions about this policy may be directed to:
Email: [email protected]

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